Responsibility for data processing
Telefon: 0621 12017-111
If you have any questions about this data protection declaration or your stored data, please contact us:
Postfach 31 04 18
Telefon: 08 00 / 13 24 65 7
Personal data and its use
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
The use of our website is generally possible without providing personal data. We require personal data in the following cases:
- when making contact with us
- when arranging appointments online
The following data may be collected through the use of the offers:
- first name, last name
- email address
- telephone number
- postcode, place of residence
- reason for appointment
- insurance status
This data is provided on a voluntary basis. Please note that data transmission over the Internet (e.g. email communication) can have security gaps. Complete protection of data against access by third parties is impossible.
If we obtain the consent of the data subject for the processing of personal data, art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of the personal data.
Server log files
Automated protocols (so-called log files) are recorded at our hosting partner, Host Europe. The access data includes the following: name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider. This data is logged anonymously. Your IP address will be shortened so that no conclusions can be drawn about you personally.
The anonymised logs are processed exclusively for statistical purposes; they are not compared with other data or passed on to third parties.
If you provide us with personal data, the disclosure of this data on your part is expressly voluntary. The data you provide in the contact form will automatically reach us in the form of an email and after processing will be deleted again. We will use this data exclusively to respond to your request.
Appointments with Doctena
The entry of your personal data is needed to make an appointment and is passed on to the medical practitioner. In addition, Doctena reserves the right to send you offers or to inform you about additional services. You can object to this at any time.
Some of the Internet pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Our website uses Google Analytics. This is a service for the analysis of accesses to the Internet pages of Google Inc. ("Google") and enables us to improve our Internet offer. Cookies (see above) enable us to analyse your use of our website. The information collected by means of a cookie (IP address, access time, access duration) is transmitted to a Google server in the USA and stored there. The evaluation of your activities on our website will be transmitted to us in the form of reports. Google may disclose the collected information to third parties where required to do so by law or where such third parties process the information on Google's behalf. The Google tracking codes of our Internet offer use the function "_anonymizeIp()", thus IP addresses are only processed further in abbreviated form in order to exclude any possible direct personal reference to you. You can also prevent the installation of cookies by Google Analytics by choosing the corresponding setting in your browser software. In this case, however, you may not be able to use all the functions of our website to their full extent. Google Analytics can also be deactivated and controlled by browser extensions e.g. tools.google.com/dlpage/gaoptout. By using our Internet offer you agree to the processing of the data collected about you by Google.
Click here to be excluded from the Google Analytics evaluation process.
Use of Google-Maps
We use the component "Google Maps" from Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter "Google", on our website.
Each time you access the Google Maps component, Google sets a cookie to process user settings and data when you view the page that includes the Google Maps component. As a rule, this cookie is not deleted when you close your browser, but expires after a certain period of time, unless you delete it manually beforehand.
If you do not agree to this processing of your data, it is possible to deactivate the "Google Maps" service and thus prevent the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use "Google Maps" or only to a limited extent.
www.google.de/intl/de/policies/terms/regional.html as well as the additional terms and conditions for "Google Maps" www.google.com/intl/de_de/help/terms_maps.html.
Some of our internet offers contain hyperlinks to other websites which are not operated by us. We do not monitor these websites and are neither responsible for their content nor their handling of personal data.
Information, correction, deletion, blocking, data transmission, right of revocation
You have the right to free information about your stored personal data, its origin, the recipients thereof and the purpose of the data processing as well as a right to the correction, blocking or deletion of this data at any time. On your request, we can provide you with your stored personal data in a standard format or forward it to another responsible individual. Furthermore, you can revoke your consent to the collection and storage of the data at any time with effect for the future.